Terms of service

Last updated: [December 3, 2025]

Welcome to Petmalia!
The terms “we”, “us”, and “our” refer to Petmalia. Petmalia operates this website and online store, offering all information, features, tools, products, and services available here (collectively, the “Services”). The Services are powered by Shopify, which enables us to provide a seamless shopping experience.

By accessing or using any part of the Services, you agree to be bound by these Terms of Service (“Terms”) and by our Privacy Policy and Refund Policy.
If you do not agree with these Terms, please do not use our Services.

1. ACCESS & ACCOUNT

By using the Services, you confirm that you are at least the age of majority in your province or territory, and you authorize any minors under your supervision to use the Services through devices you manage.

You may be required to provide personal information such as your email address, billing details, payment method, and shipping information. You agree that all information provided is accurate, complete, and up to date.

You are responsible for safeguarding your account credentials. You may not share, sell, assign, or transfer your account to any other person.

2. PRODUCTS & INFORMATION ACCURACY

We strive to display product images, descriptions, and colors as accurately as possible. However, variations may occur due to device screens, lighting, and display settings.
We do not guarantee that items will fully match your personal expectations.

Product descriptions, availability, and pricing may change at any time without notice.
We may limit quantities or discontinue any product at our discretion.

3. ORDERS

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline your order at our discretion.
An order is considered accepted only once payment has been processed and an order confirmation has been issued.

Orders may not be cancellable after acceptance. If we cancel or adjust an order, we will attempt to notify you using the contact information provided.

All purchases are subject to our Refund Policy:
👉 https://petmalia.com/policies/refund-policy

By placing an order, you confirm that your purchase is for personal, non-commercial use only.

4. PRICES & BILLING

Prices are displayed in the currency shown at checkout and may change without notice.
Prices do not include shipping, handling, duties, customs charges, or taxes unless stated otherwise.

Promotional offers may have separate terms; those terms will apply in case of conflict.

By submitting payment information, you confirm that:

  • The payment method belongs to you

  • The details you provide are accurate

  • Your payment will be authorized by your bank or card issuer

  • You agree to pay all applicable fees, taxes, and shipping costs

You agree to keep your billing information updated at all times.

5. SHIPPING & DELIVERY

All shipping and delivery times shown are estimates only and are not guaranteed.

We are not responsible for:

  • carrier delays

  • customs processing

  • weather disruptions

  • lost or stolen packages after handoff to the carrier

Once the package is transferred to the shipping carrier, title and risk of loss pass to you.

6. INTELLECTUAL PROPERTY

All content on the Services — including images, designs, logos, trademarks, product names, graphics, and written content — is owned by Petmalia or its licensors and is protected by intellectual property laws.

You may use the Services only for personal, non-commercial purposes.

You may not copy, modify, reproduce, republish, distribute, or exploit any content without our written permission.

Petmalia trademarks may not be used without authorization.
Shopify trademarks belong to Shopify.

7. OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor, control, or endorse.

These tools are provided “as is” and “as available”, without any warranties or liability.
You assume full risk when using optional tools.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites, tools, or services that are not affiliated with us.

We are not responsible for:

  • the content on third-party websites

  • security or accuracy of third-party information

  • purchases made through third-party platforms

Please review third-party policies before engaging in any transactions.

9. RELATIONSHIP WITH SHOPIFY

Petmalia is powered by Shopify, which provides hosting and e-commerce functionality.
However, all purchases and communications are strictly between you and Petmalia.

Shopify is not liable for:

  • the products you purchase

  • services we offer

  • any injury, damage, or loss associated with your transactions

You release Shopify from all claims related to your use of our Services.

10. PRIVACY POLICY

Your use of the Services is governed by our Privacy Policy:
👉 https://petmalia.com/policies/privacy-policy

Because our website is hosted by Shopify, certain personal data may be collected and processed by Shopify in compliance with their own Privacy Policy.

By using the Services, you acknowledge that your information may be transmitted to Shopify and other service providers, including those outside your home country.

11. FEEDBACK, REVIEWS & SUBMISSIONS

By submitting reviews, suggestions, or any form of feedback (“Feedback”), you grant Petmalia a perpetual, worldwide, irrevocable, royalty-free license to use, publish, modify, and reproduce such content for any purpose.

You confirm that:

  • You own the rights to your Feedback

  • Your content is truthful and lawful

  • You are not violating intellectual property or privacy rights

We may remove or edit Feedback that violates guidelines or laws.

12. ERRORS & INACCURACIES

We may occasionally publish information with typographical errors, omissions, or inaccuracies relating to product descriptions, pricing, promotions, or availability.

We reserve the right to correct or update such information at any time, including after an order has been submitted.

13. PROHIBITED USES

You agree not to use the Services to:

  • engage in unlawful or fraudulent activity

  • violate intellectual property rights

  • post abusive, threatening, or harmful content

  • send spam or unauthorized advertising

  • upload viruses or malicious code

  • scrape or harvest data

  • impersonate others

  • interfere with security features

Violation may result in immediate termination of your access.

14. TERMINATION

We may suspend or terminate your access at any time without notice.
You remain responsible for any outstanding charges incurred prior to termination.

Sections such as Intellectual Property, Liability, Indemnification, and others will continue to apply after termination.

15. WARRANTY DISCLAIMER

All products and Services are provided “as is”, “as available”, without warranties of any kind, whether express or implied.

We do not guarantee:

  • uninterrupted service

  • accuracy or reliability of content

  • that products will meet personal expectations

Some regions may not allow the exclusion of implied warranties.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Petmalia, its employees, partners, affiliates, service providers, and Shopify shall not be liable for:

  • direct, indirect, incidental, special, or consequential damages

  • lost profits, revenue, savings, or data

  • errors or inaccuracies on the website

  • loss arising from your use of products or Services

Even if advised of the possibility of such damages.

17. INDEMNIFICATION

You agree to indemnify Petmalia, Shopify, and all related personnel against claims arising from:

  • your breach of these Terms

  • your violation of laws or third-party rights

  • your misuse of the Services

18. SEVERABILITY

If any part of these Terms is found unlawful or unenforceable, the remainder will continue in full force.

19. WAIVER & ENTIRE AGREEMENT

Failure to enforce any provision does not constitute a waiver.
These Terms, along with posted policies, form the entire agreement between you and Petmalia.

20. ASSIGNMENT

You may not transfer your rights under these Terms without our written consent.
We may assign our rights without notice.

21. GOVERNING LAW

These Terms shall be governed by the laws of the Province of Manitoba, Canada.
Any disputes will be handled exclusively in Manitoba courts.

22. HEADINGS

Headings are for convenience only and do not affect interpretation.

23. CHANGES TO TERMS

You can always find the latest version of these Terms on this page. We may update them periodically.

Your continued use of the Services after changes are posted constitutes acceptance.

24. CONTACT INFORMATION

For questions about these Terms, you may contact us at:

Petmalia
📧 Email: petmaliahelp@gmail.com
📍 Address: 1-481 Osborne Street, Winnipeg, MB, Canada R3L 2A6
📞 Phone: (+1) 431-275-6160