FAQs

Where is PETMALIA based?
PETMALIA is an independent Canadian pet brand based in Winnipeg, Manitoba.

How do I choose the right product for my pet?
Check the product description, dimensions, and suitability information before ordering. If you need help choosing, contact us through our Contact page.

How can I contact PETMALIA?
Visit our Contact page to send us a message. For questions about an existing order, include your order number.

Can I change or cancel my order?
Contact us as soon as possible with your order number and requested change. We’ll check whether a change or cancellation is still possible.

What should I do if an item arrives damaged or incorrect?
Contact us with your order number, a description of the issue, and clear photos of the item and packaging so we can review it.

How do I request a return?
Review our Returns & Refunds policy, then contact us with your order number to discuss eligibility and next steps.